Privacy Policy

1. Introduction

VAUXX LLC (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing platform, AI-powered services, and communication channels — including SMS/text messaging, WhatsApp, email, and social media messaging.

By using our services or providing your contact information, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business information when you create an account or request services
• Mobile phone number when you opt in to receive SMS/text messages from us
• Advertising data, page information, and campaign metrics when you connect your Meta (Facebook/Instagram) account via OAuth
• Messages and conversation data when you interact with our AI-powered chatbots on WhatsApp, Messenger, or Instagram
• Payment and billing information when you purchase services
• Usage data, log files, and analytics generated by your interaction with our platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our marketing platform and AI services
• Send SMS/text messages, WhatsApp messages, and emails that you have consented to receive
• Manage your advertising campaigns and generate analytics and reports
• Qualify leads and manage customer relationships via our CRM
• Improve our services, develop new features, and conduct research
• Comply with legal obligations and enforce our Terms and Conditions

We do not sell your personal information to third parties.

4. SMS / Mobile Messaging — Data Sharing Policy

When you opt in to receive SMS or text messages from VAUXX LLC, we collect your mobile phone number and messaging consent solely to deliver the communications you have requested.

All other categories of information (e.g., name, email, service history) may be shared with service providers strictly for the purpose of delivering our services to you, subject to confidentiality obligations. Your mobile phone number and SMS opt-in data will not be sold, rented, or shared with any third party for their own marketing or promotional use.

4.1 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-subscribe, reply START.

4.2 Message Frequency & Rates

Message frequency varies based on your engagement with our services (up to 10 messages per month). Message and data rates may apply. Check with your wireless carrier for details. For help, reply HELP to any message or contact us at info@vauxx.com.

5. Data Sharing with Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Twilio — for SMS and WhatsApp message delivery
• Meta Platforms (Facebook/Instagram) — for advertising campaign management
• SendGrid — for transactional and marketing email delivery
• OpenRouter / AI providers — for AI-powered chatbot responses
• HubSpot — for CRM and customer relationship management

All third-party service providers are bound by their own privacy policies and data protection agreements. We do not authorize them to use your data for their own marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out of SMS: Reply STOP to any SMS message at any time
• Disconnect Meta: Revoke our access to your Meta account at any time via Meta settings
• Data portability: Request an export of your data in a machine-readable format

To exercise any of these rights, please contact us at info@vauxx.com.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized. SMS opt-in records are retained for a minimum of 4 years to comply with TCPA requirements.

9. Cookies & Tracking Technologies

Our platform may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and support advertising features. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: