Terms and Conditions

1. Introduction

Welcome to VAUXX LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our services, website, and communication channels, including but not limited to SMS/text messaging, voice calls, email, WhatsApp, and social media messaging. By engaging with our services or providing your contact information, you agree to be bound by these Terms.

VAUXX LLC is a technology and marketing company based in Orlando, Florida, providing AI-powered marketing platforms, CRM tools, and communication services for businesses across the United States and Brazil.

2. Services

VAUXX LLC provides technology and marketing services including, but not limited to:

• AI-powered marketing platform and CRM tools
• SMS, WhatsApp, and email communication automation
• Lead generation, qualification, and pipeline management
• E-commerce sales logistics and order management
• Renovation consulting and estimate management (Estimate module)
• Meta Ads campaign management and analytics

Our services are available to businesses in the United States and Brazil.

3. SMS/Text Messaging Terms

3.1 Consent to Receive Messages

By providing your mobile phone number and opting in to receive text messages from VAUXX LLC, you consent to receive recurring automated marketing and informational text messages (including SMS and MMS) from or on behalf of VAUXX LLC at the phone number you provided. These messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Project updates and status notifications
• Promotional offers and seasonal discounts
• Service information and tips
• Customer satisfaction surveys

3.2 Opt-In Methods

You may opt in to receive SMS messages from VAUXX LLC through the following methods:

• Submitting a contact form on our website or landing pages
• Providing your phone number during a consultation or estimate request
• Texting a keyword (e.g., “START”) to our business number
• Verbally consenting during a phone call or in-person meeting
• Engaging with our chatbot on WhatsApp, Messenger, or Instagram

3.3 Opt-Out Instructions

You can opt out of receiving text messages at any time by replying with any of the following keywords to any message you receive from us:

After sending one of these keywords, you will receive a final confirmation message and will no longer receive text messages from VAUXX LLC. If you wish to re-subscribe, you may text START to our number at any time.

3.4 Message Frequency

Message frequency varies. You may receive up to 10 messages per month depending on your engagement with our services. Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan.

3.5 Help

For help or questions about our SMS program, reply HELP to any message, or contact us at:

• Phone: (321) 340-7470
• Email: info@vauxx.com

3.6 Supported Carriers

Our SMS service is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most other wireless carriers. Carriers are not liable for delayed or undelivered messages.

3.7 No Mobile Information Sharing

We will not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Your information will only be used as described in our Privacy Policy.

4. Voice Call Terms

By providing your phone number, you consent to receive automated and/or pre-recorded voice calls from VAUXX LLC for the following purposes:

• Appointment reminders and confirmations
• Estimate follow-ups
• Project status updates
• Customer service communications

You may revoke your consent to receive voice calls at any time by contacting us at (321) 340-7470 or by informing any VAUXX LLC representative.

5. Messaging Platforms (WhatsApp, Messenger, Instagram)

VAUXX LLC uses automated AI-powered chatbots on WhatsApp, Facebook Messenger, and Instagram Direct Messages to provide customer service, answer questions, and qualify leads. By initiating a conversation with us on these platforms, you consent to:

• Receiving automated responses from our AI assistant
• Having your messages processed to provide relevant responses
• Being transferred to a human agent when requested or when appropriate
• Having your contact information saved in our CRM for follow-up

You may stop receiving messages on these platforms at any time by blocking our account or by requesting to be removed from our contact list.

6. TCPA Compliance

VAUXX LLC complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telecommunications regulations. We maintain records of consent for all communications and honor all opt-out requests promptly.

Consent to receive communications is not a condition of purchasing any goods or services from VAUXX LLC. You may use our services without consenting to receive marketing communications.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

8. Limitation of Liability

VAUXX LLC is not responsible for any delays or failures in message delivery caused by wireless carriers, network issues, or other factors beyond our control. We are not liable for any charges incurred by your wireless carrier for receiving text messages or voice calls from us.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.

10. Contact Information

If you have any questions about these Terms, please contact us: